Reaching your call center was a joke. They said 2 weeks minimum. So I asked for a local service rep as I live 220 miles away and they were great service was good.
Very good service, with excellent communication without having to wait for someone to answer the call, now in seconds you can ask a question or even make payments from your phone. Thank you Austin for your very good costumer service!
Abdikadir was very helpful and friendly, did everything he could to make the purchase work for us.
Friendly kind professional great great great great 👍 👌 👏 😀 😊 🙌 great great great great great great great great great
I appreciate that they take time to listen to any concerns and take care of them in a reasonable time.
Excellent service on our 2013 Elantra! From the scheduler on the phone who helped us set the appointment (excellent customer service skills!!) to the people in the shop, our experience left us satisfied with Luther Bloomington Hyundai! They were willing to work with us on dropping the car off early, and called with updates while the car was being serviced. Great job!
The service managers were friendly and knowledgeable. I was pleased with the service that we received. The only negative was that the car was not washed afterwards.
Very professional and thurough. I had a little bit of a wait for my car to be done but it was worth it.
Good service. on recall and minor tire repair. Could have been done more quickly, but that's nitpicking.
Ben Gates was great. He definitely customized our buying experience, understanding our priorities to get us in and out quickly but still covered everything we needed to know. Would highly recommend Ben for anyone looking for a new car. You won’t be disappointed with his level of customer service!
Outstanding sales-Tracy saw I found my Kona online and allowed me to reserve it even before it had been delivered to the dealership. And Luis found me a truly good deal on financing. I'm sold on these guys.
I have wonderful and courteous staff helping me at all aspects of having an antenna replaced on my 2018 Hyundai Kona.
It was super easy, and Andy was amazing! He went above and beyond to help me find the vehicle I was looking for, in spite of the adversity in the current market with new cars and their availability. Go see Andy if you are looking for a new or used vehicle at Luther Bloomington Hyundai!
The service was fast and efficient. Customer service was amazing. Great job by everyone at the dealership.
Always knowledgeable, efficient and dependable staff and service. I always feel like my auto is in good hands.
I purchased a new car from Brandon Zimmerman, this is my second care from the dealership. Once again, I had excellent service the entire way. Brandon was knowledgeable of the inventory and kept me informed every step of the process. Financing through Romelo Carter was understandable and very helpful. I will definitely continue giving my business to Bloomington Hyundai!
Quick, communicative, and friendly. Check in process was smooth and waiting area was clean. Overall great experience
100% straight up and honest deal. Josh Thomas was so easy to work with. I trust these people.
Why are you forcing people to add comments to the survey. Seems very silly to force the customer to do so.
Excellent service and quick.. Austin great as always.. good listener and explains well.. keeps you updated as to progress
The experience was amazing. Hassle free service in and out. Wait area was also great.
Everything was perfectly well done. I appreciate the free coffee and snacks. I will return
The vehicles we looked at were actually clean inside. Rich was a great salesperson. He listened to our needs and found a vehicle for us that we hadn't considered. All staff were very fiendly and helpful and service was promp.
Excellent, faster than expected service. Great work!
The service was quick and easy! I was prepared to work all day but it was the most efficient service I’ve had yet.
Always very professional and friendly staff, the work took less time than estimated and done correctly.
Very good explanation for first car! Answered the few questions I had left. Friendly and helpful sales.
Paul was extremely attententive and helpful through out the whole process!! Test driving, application, finance and making sure the car was ready for me to drive away!!
Great expirience,Ben Gates is a great guy and enjoyed working with him.Your financial guy Lucas is very helpful and knowledgeable.
Amazing Car Buying Experience!!! Alex, Kassia, Abdi & Team are world class! Thank You! Luther is like buying from Family.
From the test drive to handing over the keys Carrie McWilliams was more than a sales consultant.She’s my personal go-to person for any and all of your automotive needs, wants, questions, and concerns.If she didn’t have the answer/solution she found one ASAP.She stayed in touch and communicated everything during the whole process.Luke Burfield veteran in Finance was very informative and made it happen. Definitely will be back!
The check in was smooth and the car was finished in a timely manner. The quality of the work was also great and the car wash was appreciated.
Great salesperson—not high pressure! Easy credit application and quick approval time for financing. Would recommend!
Reliability, excellent communication, friendly team! Austin in service department is always fantastic!! I always come back for my service needs.
This was our 2nd experience working with Abdi at Luther Bloomington Hyundai. We purchased a 2020 Palisade during February 2020, but it was recently totaled in a rollover accident. Everyone walked away from the accident essentially unharmed, so I was insistent on driving another Palisade. We had such a great experience working with Abdi in 2020 that I contacted him following the accident. Abdi helped us secure a new vehicle during a time when new vehicles were in short supply. I cannot say enough good things about Abdi. He was so compassionate, helpful and responsive. Hands down the best experience we've ever ...
Helpful staff with great follow up! I would definitely recommend this dealership to friends and family!
The sales representative was very helpful and listened to my thoughts throughout the process, which was better than prior engagement with others at the dealership.
Brought my new car to get the extended warranty protection added, had loaner vehicle ready to go for me and I was in and out in no time at all! That is what I like. Thank you, Noel
The facility is great and the representatives were great to deal with. I recommend the dealership.
Very professional and friendly service. We had worked with Paul before when we bought our second Hyundai and found him as helpful this time as he had been in the past. The financing department was also knowledgeable, helpful, and great at answering our questions. There are Hyundai dealers closer to our home but we have been so happy with the the service at Luther Bloomington Hyundai that never even considered going somewhere else.
Had a great experience from the beginning to driving the car off the lot! Brandon Zimmerman was amazing and kept me in the loop on timeframe of the vehicle. Was super excited to get the phone call when the car arrived. It was a busy Saturday and Brandon was able to fit us in. The process was fast and easy!
Professional and honest service. Great communication and thorough when answering all my questions. Thank you!
Chico and Luis were the best. I was hesitant going through a dealership for my first car loan, but they made the process easy and enjoyable. I would definitely purchase a car with them again. Highly recommend.
We have been very happy with the service. Our sales person Ben Gates was very helpful.
Ben was very honest and helpful, we actually decided to buy 2 new cars! We are anxiously awaiting the Santa Fe Calligraphy to come in stock.
It was super easy, and Andy was amazing! No hassle buying experience! Easy to buy!
Recall. Got in same week and they completed the work as promised
They will fight for the little guy!
The Staff was very professional, kind, and thorough. Although I do wish they had wiped my steering wheel down after, it was a bit sticky.
Overwhelming customer service! Tracy and Luis took pains to see that I understood every step of the purchase process, always checking me for questions and answering them to my satisfaction. And these people are very easy to talk to. Go see them.
Awesome experience once again, my go to dealership! Would recommend to anyone looking for a quality dealership for their new or used car purchase. Thanks!
Appreciated the on time service and the friendliness of the service folks - I do not appreciate being required to submit a twenty five word review, btw
Our entire experience was positive. Brandon Zimmerman was a great help to us. Hybrids were new to us, and he took time explaining many of the features on our new Santa Fe and has contacted us a few times since to check in and see how things are going. I’d highly recommend the vehicle and the dealership. It was worth the wait due to chips being in shortage right now.
This was my first visit to Luther Bloomington Hyundai as we recently bought a 2021 Santa Fe. Their service was absolutely amazing and the technician that helped me even explained the four wheel drive option on our Santa Fe and also the best way to remove an oily substance we have on our rear passenger door. I look forward to coming back again soon. Thank you for your fabulous service, Luther Bloomington Hyundai!!
I had fabulous customer service! Everyone was welcoming. My car is running smoothly and free of recalls. I will definitely go back to Luther Hyundai.
By far the friendliest salespeople I’ve ever worked with. They made the process of buying a car so comfortable! I will be returning the next time I need to buy another car.
Scheduling was seem less. Car was ready when promised and as an added bonus washed and vacuumed. The text updates and ability to view and pay my invoice online is a plus. Nancy is courteous and professional a true asset to the Luther team.
Great experience! Kind, courteous, timely! It was busy and took a bit longer than planned, but worth the wait! Thanks to all atypical at Hyundai!
the service was fast, thorough and via text I was kept informed of progress. I waited at the dealership while my vehicle was being serviced and I found the environment to be safe, inviting and comfortable.
Very friendly staff. Carrie was very helpful and knowledgeable. Clean facility. Easy to get to. They whole process was very smooth and quick My first Hyundai
Customer friendly, professional, listens to customers concerns, responsive, and welcoming. They handled the recall request promptly and offered a car wash at a later date.
Thanks for getting my car better than new!
THEY WERE VERY GOOD. DID MY RECALL and engine was doing things, they just had to check electrical on the gadget. They were Perfect. And doesn't hurt they Re near to me!! Thanks
Fast service and friendly staff. A b c d e f g h I j k l m n o p q r s t
Kept me updated. Didn’t pressure me on doing any services just informing me so I could make my decision. Quick service done right. Time is valuable
I brought my Sonata for a routine oil change and the experience was just what I expected. I was able to schedule my appt online, dropoff & pickup were simple & efficient. Friendly & knowledgeable staff. I've been taking my car here for service since I bought it over 10 yrs ago.
Love the coffee and snacks provided while waiting for my car. Love the free car wash. Once, someone even vacuumed the inside of my car because I asked. Every one is very accommodating, friendly and efficient. Am a very pleased customer.
I would highly recommend Luther Bloomington Hyundai, The first car I bought from them started causing me back pain…even with me being past the five day return they still took the car back and helped get another one that I just love. Can’t say enough good things about this dealership 😀
The work was performed in a timely manner, the service representative was personable, the cost was clearly quoted prior to my visit, and there were no surprises.
Sean Higgins was my service provider and from start to finish, he was amazing. There was excellent communication, help with a loaner car, and prompt work on my car repairs. I highly recommend this dealership.
We only worked Austin the service rep. He was very friendly and helpful. He was able to answer our questions and provided great service. Messages where responded to quickly.
Nancy was very friendly and informative. The service I needed was done ahead of the time she gave me and I was pleasantly surprised, The customer lounge was comfortable to wait in. I really appreciated the coffee machine.
When another dealer said there was nothing they could do. Luther’s service department went the extra mile in helping us get our car back on the road. Thank you Luther!
Our experience was a little unique because we had a good idea what we were looking for and that car was within 20 feet of us when we walked in the door. Rich, our salesman, was very friendly and helpful. He did a great job of helping two computer challenged buyers get our background info in order and ready to close the deal. Rich spent at least an hour when I picked up the car explaining the workings of my new Santa Fe. Good experience.
My sales and finance team were fantastic and made the experience of purchasing my car very positive. I will definitely recommend them to other people!
Great service helpful courteous I had no problems dropping off my car. They were ready for me and it was quick in and out. As expected
I stopped by for an oil change, they fit me into the schedule right away and I was in and out in 60 minutes. Great service!
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